FAQ

Turnaround times vary throughout the year and are based upon our current order volume, type of item you order, and our team's career fire schedules (when they're able to work in the leather shop). Typically, small items ship within 2-4 weeks and items such as radio straps, helmet bands, or helmet shields ship in 6-10 weeks but can sometimes take longer. Please understand that all of our leather goods are made by hand when the order is placed. Due to the size of our shop, we don't have room to pre-make a lot of inventory to then customize and ship. We can guarantee that every item is handcrafted right here in our workshop to our high quality standards.

Please understand that this is a small, firefighter owned operation. Our time in the shop varies every week based on our fire department schedule. All orders are completed in the order that they are received. Custom work takes time to complete, especially to ensure quality. The time taken to respond to correspondence takes time away from work in the shop. With that being said, we will respond to your emails and messages as soon as we can however it may take a day or two. If it has been more than 8 weeks and you have not yet recieved your order, please do reach out.

Salt City Leatherworks stands behind all of our products. If you have an issue with any hardware or leather, please reach out to us and we will do our best to resolve the probelm. If you have a paint issue within 60 days of purchase please reach out to us. We cover the expenses for issues related to faulty craftsmanship. Issues such as paint fade or regular wear and tear are covered for up to 60 days after delivery. Due to the circumstances under which our products are used, it is inevitable that with time and the amount of exposure to heat, water, and smoke, paint will fade or discolor, hardware may scratch, and leather may begin to breakdown if not cared for properly. Any damages caused due to the product not being used as designed will void any warranty from our shop. After the 60 day warranty, we will happily replace hardware for the cost of shipping/hardware (no cost for replacement work).

Most items we make are custom in nature and should exceed your expectations for craftsmanship. With that being said, we cannot accept returns on anything that has been customized. We do offer a lifetime warranty on our craftsmanship if the items are used within the parameters of there intended use. Simply mail the item back to us and we will repair it (or replace) and we will ship it back to you for only the cost of shipping.

Unless the item is one we have made, we do not offer repair, restoration, customization, or alteration services.

Please reach out to us if you experience issues with the delivery of your items. We will replace any items that are lost due to a shipping provider error. We will not replace items that are lost due to an incorrect shipping address provided by the customer.

If the item is listed on our website and is in stock, YES we can make it as long as you place the order. However, we are not open to make completely custom requests. Although there are many things we want to try our hand at, the items we have listed on the website for sale have had countless hours invested into their design. Before they become available for purchase, multiple designs are tested for wear and functionality so you reap the benefits of a well rounded leather product that will last you many years of use.